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Customer Delivery & Support Specialist
Cervia - Hybrid
The candidate will be responsible for the technical and functional delivery of solutions to customers, ensuring that they are implemented correctly, on time and according to requirements. He/she will also support post-delivery to ensure business continuity and customer satisfaction.
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Operational management of productdelivery to new customers, ensuring quality service times.
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Proactive management of customer requests and tracking on company systems to ensure timeliness and business continuity
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Updating operational documentation
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Coordinating with other internal departments to oversee the progress of delivery activities and resolve any critical issues
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Post-delivery customersupport in collaboration with the customer care department
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Continuous improvement of the delivery process
- Knowledge ofproject management tools: Atlassian Suite (Jira/Confluence) - Asana, Trello
- Excellent knowledge ofItalian; good written and oral proficiency inEnglish; knowledge ofSpanish also appreciated
- Excellentdigital skills with mastery in the use of IT tools and digital platforms
- Professional writing and document management skills
- Experience withcustomer service tools ( e.g., CRM, ticketing, live chat)
- Technical troubleshooting skills
- Accuracy and method: aptitude for following standardized procedures with attention to detail, ensuring reliability and operational consistency.
- Effective communication: ability to express oneself clearly and professionally, both with clients and within the team, fostering transparent collaboration.
- Aptitude for support: quick handling of post-release requests.
- Team working: for us, individual success is collective success. Collaboration is the watchword.
- Flexibility: ability to adapt to rapid change and handle uncertain situations.
- Accountability: attitude to be responsible for one's own activities.
- Problem solving: ability to solve complex problems in a creative and timely manner.
- Results orientation: strongly focused on achieving assigned tasks.
- Full Time Job
- RAL starting at 27K, commensurate at interview based on work experience
- Corporate Welfare + Ticket Restaurant
- Ongoing training with annual plans
- Challenging, innovative and collaborative work environment
- Opportunity to work in an international environment
- Corporate culture based on trust, transparency and innovation
- Possibility to work in hybrid mode (max 2 days per week) after an initial period to be defined at interview
- Office equipped with a dedicated break and relaxation area, where you will find a fully equipped kitchen. You will have free fresh fruit, snacks, water and coffee to meet your needs during your working days.
- A future office with a sea view!Learn more
No open positions at the moment!
Sorry, we currently have no active roles to fill, but we're always excited to meet curious and motivated people.
If you think you can bring value to our team, we'd love to hear from you, submit your speculative application and tell us about yourself.
Customer Delivery & Support Specialist
Cervia-Hybbrid
testo in inglese della tipologia di figura rivercataLa persona candidata avrà la responsabilità della consegna tecnica e funzionale delle soluzioni ai clienti, assicurandosi che siano implementate correttamente, nei tempi previsti e secondo i requisiti. Supporterà anche il post-delivery per garantire continuità operativa e soddisfazione del cliente.
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- Precision and Method: Ability to follow standardized procedures with attention to detail, ensuring reliability and operational consistency.
-
Effective Communication: Ability to express oneself clearly and professionally, both with clients and within the team, fostering transparent collaboration.
- Support Orientation: Quick and efficient handling of post-release requests.
- Teamwork: For us, individual success is collective success. Collaboration is key.
- Flexibility: Ability to adapt to rapid changes and manage uncertain situations.
- Responsibility: Being accountable for one’s own tasks and actions.
- Problem Solving: Skill in resolving complex problems creatively and promptly.
- Results Orientation: Strong focus on achieving assigned goals.
- Full Time position
- RAL 27K to be discussed during the interview based on work experience
- Corporate welfare benefits + meal vouchers
- Continuous training with annual development plans
- Stimulating, innovative, and collaborative work environment
- Opportunity to work in an international context
- Corporate culture based on trust, transparency and innovation
- Possibility to work in a hybrid mode (up to 2 days per week) after an initial period to be defined during the interview
- Office with a dedicated break and relaxation area, fully equipped kitchen, fresh fruit, snacks, water, and coffee available to support you throughout the workday
- Upcoming office with sea view! Learn more! More information
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